Refund policy

RETURNS
We do not accept returns in any case. Please be sure of the size, fit, material, colour before ordering (please read product description for all details)

DAMAGED ITEMS
If you have received a damaged product, we apologise. We are more than willing to help you out. Please make sure you make an unboxing video while opening the packaging, right from tearing the cover, and email to hello@bepokerface.com. We will issue an exchange for your order.
 
EMPTY PACKAGE RECEIVED
All orders are weighed before dispatching, that’s why it is practically impossible to receive an empty parcel. Please do not create a false claim of empty package received just to get a refund or replacement. All such requests will be rejected.

REFUNDS
Refund requests are not accepted in any manner. If you find any issues with your order, we will completely solve it through Exchanges.
 
ORDER CANCELLATION
Orders once placed cannot be cancelled. If you have ordered the wrong size product by mistake, you can simply email us at hellp@bepokerface.com to change it to the preferred size within 1 hour of placing your order and we will happily update it.

EXCHANGE
In case of an exchange for a different size or a different piece, contact us within 3 days post Delivery at hello@bepokerface.com and we will book a return pickup against your order.

The return shipping fee will be borne by the customer. Note that Exchanges will be processed only for the same amount as the original order value or a higher amount. Once we will receive the product, we will dispatch the new item within 2 days.
 
CONDITIONS (EXCHANGE)
• Please make sure the tags and the packaging box are intact. Any returns without the tags and box or hampered tags or box, will not be accepted and will be delivered back to the customer.
• Exchanges will be only accepted once against every order. It will not be accepted if the customer wishes to exchange the same order for a second time.
• Exchange coupon can only be used once.
• Items bought at an original price cannot be exchanged for discounted price in case of an ongoing sale.
• Users who bought items at original price cannot redeem the difference amount while exchanging their product in case of an ongoing sale. To enjoy the sale benefits, customer can place a new order instead.
• Please note that all exchanges are subject to availability.